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Return to shopFAQ
Authenticity & Product Sourcing
Yes, absolute authenticity is our core guarantee. Every single makeup, skincare, and body care item on Makeup Germany is 100% original and sourced directly from official international distributors or the brands themselves. We maintain a zero-tolerance policy against parallel gray-market imports, shelf-expired lots, and counterfeits.
All our inventory is stored in climate-controlled, temperature-regulated facilities to protect sensitive dermatological actives (like Vitamin C, Retinol, and Hyaluronic Acid) from heat damage. We closely monitor batch codes and PAO (Period After Opening) symbols to ensure you never receive near-expiry products.
Yes! We specialize in making internationally viral, ingredient-focused brands completely accessible in Lebanon. We continuously restock authentic collections from global favorites like The Ordinary, e.l.f. Cosmetics, COSRX, and Cerave.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Shipping & Delivery Logistics
We offer fast, secure nationwide delivery across all of Lebanon. Whether you are located in central Beirut, Tripoli, Saida, Tyre, Zahle, or more remote rural districts, our local courier network ensures your order reaches your doorstep safely.
For major urban hubs like Beirut and Tripoli, delivery typically takes 24 to 48 hours. For orders shipping to Mount Lebanon, the South, the Bekaa Valley, or the North governorate, please allow 2 to 4 business days.
Shipping fees are calculated at a flat, affordable local rate depending on your governorate. The exact delivery fee will display transparently at the checkout screen before you finalize your purchase. We also run seasonal promotions offering free nationwide shipping on orders over a specific value.
Yes. Once your package is dispatched from our fulfillment center, you will receive an SMS confirmation or WhatsApp message containing your order reference. Our logistics partner will contact you directly via phone prior to delivery to coordinate the exact drop-off time.
Payment & Orders
To match local payment preferences, we offer Cash on Delivery (COD) across all Lebanese territories or Whish Money Transfare. You pay the exact order total in cash directly to the courier when your package arrives. We accept payments in both fresh US Dollars ($) and Lebanese Pounds (LBP) based on our daily updated store checkout rate.
You can modify items or cancel your order as long as it has not been packed or dispatched from our warehouse. Please contact our customer care team via WhatsApp immediately with your Order ID, and we will update your package right away.
Returns, Allergies & Support
Due to strict health, hygiene, and sanitary safety regulations, cosmetics and skincare products cannot be returned or exchanged once they have been unsealed, opened, or used. If you receive an incorrect item or a product damaged during shipping, contact us within 24 hours of delivery for an immediate replacement.
Because everyone’s skin barrier is unique, we highly recommend reviewing the full ingredient list printed on our product pages or performing a small patch test before full application. If you experience an adverse reaction, discontinue use immediately and consult a dermatologist.
Our dedicated beauty support team is available to assist you with order inquiries, shade matching, or skincare routine advice. You can reach us quickly by clicking the live WhatsApp Support button on our website or by emailing us at info@makeupgermany.com